jobsDB ref: JID200003001922701
Employer Ref. rhea08319
Job Summary:
Quotations:
Communication:
Training:
Receivables & Finances:
Other Issues For Operation:
Requirements:
If you feel that you can meet the qualification and up for the challenge, please send your complete resume and current color photograph by clicking button below
- The Field Service Engineer provides customer support, repair and maintenance and performs field service calls and installations/commissioning
- Responsible for the installation and commissioning to get the final acceptance from the customer
- Responsible for the maintenance of the installed base
- Provides customer phone and e-mail support
- Performs field service for installations maintenance and repair
- Trains customers or distributors on software and hardware of instrument
- Perform upgrades, modification relocation of instruments
- Handles in-house customer repairs
- Promote service replacement parts, service contracts
Quotations:
- Prepare quotations for service issue when system out of warranty
- Prepare quotations for parts and service contract
Communication:
- Make sure that the communication is clear and trustfully
- Provide a report immediately after each visit
- Share the report with other people
- Update and share the request after each visit
- Ensure that the customer received all the information as requested
- Report to the management for any problems
- Write in English a trouble-shooting note for each solved problem
Training:
- Responsible for a proper training of the customer
- Responsible for being properly trained
Receivables & Finances:
- Responsible for getting the acceptation documents for final payment
- Provide help to the sales coordinator to collect the remaining fund
- Responsible for cost reduction by optimizing travel itinerary, and time reduction for installation and repair
Other Issues For Operation:
- Participation on request to technical seminars or products training
- Provide all the necessary information to the sales to updated customer requirement and user list
- Other duties as assigned
Requirements:
- Minimum Bachelor degree in electrical engineering or instrumentation(Master Degree is preferred)
- Minimum 3 years’ experience as Service Engineer
- Familiar with Automotive industry is preferred
- Recognize electric circuit drawings(CAD experience is preferred)
- Fluent in English language
- Good knowledge of Microsoft package (Excel, Power point, word). Any knowledge of a programming language is a plus
If you feel that you can meet the qualification and up for the challenge, please send your complete resume and current color photograph by clicking button below
jobsDB will send your application for review directly to HORIBA INDONESIA, PT
About HORIBA INDONESIA, PT
HORIBA Ltd, Japan, is a global leader in advanced analytical and measurement technology that has set high quality and performance standards
across a wide range of fields. HORIBA Indonesia is established to provide better service to its channel partners and users in Indonesia. We have an exciting new opportunity for the following position. At HORIBA, we believe dreams and hopes together with the
marvels of technology to create the future. We invited you to “Explore the Future” with us
The Applicants for this position should have experience in electrical engineering or instrumentation, self-motivated, good in communication, have
a personnel manage knowledge, good in problem solving, fast learner and able to work independently with the following qualifications:
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