Export/Import (CS/Operations)

Qualifications :

• Minimum 1 year of experience in customer service or operations in Logistics or Freight Forwarder industry.
• Fresh graduates with strong qualifications are welcome.
• Must be ready to work overtime if/when necessary.
• Must be ready to be assigned into a night or weekend shift position if/when necessary.
• Excellent verbal and written English.
• Excellent computer skills.
• Excellent discipline and communication skills.

Major Duties :

• Ensure smooth and timely process flow for shipments.
• Ensure accurate and timely client billing.
• Understand all the elements of Air and Ocean DLSOP in Indonesia and correctly interpret this information to fulfill our customers’ instructions and expectations.
• Ensure accurate and timely data entry into our operating system.
• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Overseas communications, timely responses to emails and requests (internal and external).
• Utilize all technology tools available in the company to perform customer service and operations duties