ENGLISH DESKTOP & SUPPORT ENGINEER

Job description:

You will be part of the project implementation and maintenance support team. Your responsibilities include technical POC, project delivery, implementation, troubleshooting, testing, customer walk through, maintenance support and documentation. You are expected to work with our client’s IT department personnel to ensure projects are delivered on time on target, much to the satisfaction of both customers & company.  Managing customer’s expectation is part of your job scope, which required of you to work closely with external & internal project team members. You are expected to be a fast leaner, to acquire technical implementation skill as and when needed due to business requirements. You need to have a strong analytical and problem solving skill, so as to excel in supporting our customers. Your other responsibility will include technical pre-sales support to the sales team. You are expected to participate and contribute with a feasible SOW to ensure a timely and successful project implementation.

Job requirements:

• Diploma/Degree in Computer Science/Information Technology/Engineering
• Minimum 2 year experiences implementation and administration with one or more of the following domain:
  • LAN, WAN, WLAN technologies, STP, OSPF, ISIS, BGP4, MPLS, TE and IPv6 (Cisco and/or non-Cisco like HP, Dell)
  • Network security such as Firewall (Cisco ASA, Juniper, Huawei, F5 and/or Fortigate), IPSec VPN, SSL VPN, IPS, IDS (Intrusion Detection System)
  • Appliance based Firewall/WAN Load balancer/Web Proxy solutions
  • WAN optimization systems and application acceleration systems
  • Hands on experience in network design and implementation, performance tuning
• Able to work effectively in a team setting
• Decisive with the ability to multi-task
• Relevant technical certifications, such as Cisco CCNA, CCNP and/or 3rd party are desirable
• Overseas travelling may be needed and regional experience with neighbouring countries is a plus