jobsDB ref: JID200003001940809
Employer Ref. 4174185/001
My client is looking for techno-functional consulting expert who becomes the trusted advisor to clients and drives adoption of their solutions to ensure customer success.
Client Details
My client is a specialised HR Technology platform that caters to the entire employee life cycle from hiring to retirement. Its software/platform solutions is preferred by over 200 enterprises globally with over 500,000 employees across over 50 countries.
Description
Responsibilities:
- Manage a team of techno-functional consultants and provide recommendations on the process to enterprise clients
- Act as a techno-functional consultant and provide recommendations on process
- Configure and manage client's instance on product; assist and Train clients to do it on their own
- Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
- Drive product adoption, increasing overall retention and achieve process success for customers
- Support clients during critical HR functions such as Appraisal, Increments etc.
- Support clients to resolve queries or bugs, as and when required
- Gather feedback on product experience during the entire customer lifecycle via targeted surveys
- Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
- Share best practices with clients on how to achieve product success
- Identify risks proactively, mitigate and escalate as deemed appropriate
Profile
Requirements:
- MBA (specializing preferably in HR) or relevant work experience after Bachelor of Engineering/Bachelor of Technology
- Over 6 years of experience in HR transformation & change management/HCM implementation and customer management roles / HR consulting roles
- Understanding of Technology systems. HRMS system implementation and understanding would be highly preferred
- Good in MS Excel, Word and Powerpoint
- Key behavioural traits: Agility, Analytical, Persistence and Ability to stretch
- Proficiency in Bahasa Indonesia
Job Offer
- Career advancements opportunity
- Attractive Salary remuneration
To apply online please click the Apply button below. For a confidential discussion about this role please contact Hussein Mohsin on +62 21 2958 8859
About Michael Page
As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of
the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London in 1976, we've been bringing jobseekers and employers together for more than 30 years. London listed, we opened our first Asian office
in Hong Kong in 1994 and currently we have offices in all major business hubs across the APAC region, including Australia, Singapore, Thailand, Indonesia, Tokyo, Malaysia, India, Taiwan, Shanghai, Beijing, Shenzhen, Guangzhou, Pudong and Suzhou.
So if you're looking to take your career to the next level, visit www.michaelpage.co.id
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