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- Provide the highest quality service to customers not limited to Korean customer, in a timely manner, in order to maintain client satisfaction
- Maintain a customer care management approach towards key customers including close monitoring of all stages of key customer business.
- Handle day-to-day needs of customers in a timely, complete and proper manner as per client needs and SGS procedure.
- Customer Service Coordinator.
- Prepare quotations, service agreements and tenders within set deadlines and ensure that it have followed the correct prices, discount and additional fee of service
- Monitor job execution and completion as per service promised date
- Follow-up, monitor and report on all pending activities to the customer
- Log any customer complaints, concern and feedback on SGS system
- Point of contact for customers with queries about job order or job completion
- Review and reports customer’s account every month through accounts receivable and solve all identified issues
- Build and foster collaboration with internal teams involved in service delivery
- Proactively keep in touch with client, maintaining and expanding relationships with existing clients
- Listen to and anticipate the client’s needs and feedback to offer the most suitable solution
- Act as an extension of sales team and BD when representatives are away from the office
- Identify, act upon and follow-up client reported issues and inform the sales team as appropriate
- Support the invoicing and collection process
- Capture and informed new market trends and regulations
- Coordinate with SGS Networks, external resources and government authorities to provide solutions for key customers
- To perform job-related responsibilities and tasks other than those specifically presented in this description
- At all times, adopt a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures
- At all times, comply with SGS Code of Integrity and Professional Conduct.
- Must possess at least a Bachelor Degree, any field
- Minimum 2 years in relevant experiences
- Fluent in Korean language Level 4, English (verbal, written and comprehension) and Bahasa Indonesia.
- Intermediate computer skill (Ms.word and Ms.Excel)
- Excellent customer service skills.
- Good communication, negotiation and interpersonal skills
- Teamwork player towards a common goal
- Good organizational and time management skills
- An ability to work under pressure and to deadlines
- An ability to work independently and as a team
- Must be able to work accurately with great attention to detail.
If you feel that you meet the qualification above and you’re keen in exploring the opportunity, please send your updated resume by clicking the button below.
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About SGS INDONESIA, PT
SGS is the Geneva based world's leading inspection, verification, testing and certification company with operations all over the world. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 95.000 employees, SGS operates a network of almost 2.400 offices and laboratories around the world.
At SGS, we provide independent services that touch the lives of millions of peoples across the globe. We provide you with industry leading inspection, verification, testing, and certification services - anywhere in the world. Our services enable you to operate in a more sustainable manner by improving quality and productivity, reducing risk, verifying compliance and increasing speed to market. From the energy that powers our cars and homes, to the food on our plates and the clothes on our backs, we provide solutions that really make a difference. With a reputation for passion, integrity, entrepreneurship and innovation, we offer you an unequalled service that you can truly rely on to make your goals reality.
As we continue to expand and move ahead to establish ourselves to be the most competitive and the most productive service organization in the world, we would like to invite qualified and result-oriented individuals to join us.
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