jobsDB Ref. JID200003001618955
Position Title: Hemostasis Application Specialist
Name of Department: Marketing
This position reports to: Area Manager
Number and position titles of direct reports reporting to this position: None
The application Specialist will report to the Repr. Office Manager for Indonesia and will interact with either Head Office (Hong Kong) and Regional Repr. Office (Thailand) as well as local appointed Distributor Company/ies and local End-users. He/she shall become operative after receiving an appropriate training course at the training center based in Europe / Middle East.
- Support the local distributor’s marketing and or Product Support teams on Customer’s training/Demo activities.
- Train the local distributor’s Product Manager or and product Specialist on how to use the product, its benefits, how to face competitors, how to position our product offering.
- Make sure all Marketing tools and Product information related to Hemostasis are reaching the right people at the local distributor level and are properly understood.
- Provide technical troubleshooting to local distributor Product Support team on Hemostasis products.
- Periodically meet distributor’s staff to assess their knowledge and identify needs for new training.
- Visit potential new and current Customers (Hospitals & Labs) with the purpose to understand their needs and introduce or give updates on IL Hemostasis product range.
- Assist existing customer in properly understanding and utilizing the Hemostasis product range.
- Verify satisfaction of existing Customers through periodical visits to their Labs
- Work in close touch with the local distributor to constantly assess market needs and our ability to respond to customer’s enquiries.
- Act as a liaison between the local Distributor/s and the Asian Head Office reporting specific issues and or updating local organization with latest product’s related information.
- WiththeKAMandSales Specialist
- WiththeTechnical Service
- With ITDepartment
- With Logistics
Care about being permanently updated in terms of product and market knowledge.
Show enthusiasm and passion for the Business Line products of responsibility, spreading the desire to learn more about the products and solutions we offer to the sales network. Great knowledge of the market and the competition, they share this information with the sales network to enhance communication between the different stakeholders.
They speak clearly and are persuasive in situations that are positive or negative; they listen and get clarifications, they participate constructively in the meetings: they show skills for presentations in public.
They know how to listen and to understand the problems layed out by the customer, avoid giving ready-made solutions witho ut first having analyzed the details.They show great respect for the customer's opinion and they end up providing the solution from a humility position.
They treat people with respect; they keep commitments; they inspire the confidence of others; they work with integrity and ethics, they defend the values of the organization.
They follow instructions, respond to management direction, take responsibility for their own actions and keep their commitments; they perform the tasks in time or notify the appropriate person with an alternative plan.
They organize themselves, clearly distinguishing the priorities at each time,looking for efficiency without sacrificing quality. They know how to work under pressure.
- Bachelor Degree in Medical Technology.
- Minimum four years of experience either in the IVD industry (with specific focus on Hemostasis/Coagulation) on a similar position or as a Medical Technologist at a Hospital Clinical Laboratory with experience in Hemostasis (Coagulation) analysis.
- Analytical, dynamic and positive.
- Good English spoken and written.
- Advanced computer skills (Microsoft Office and related programs).
- Able to travel either within Indonesia as well as within the SE Asian Region and occasionally to Europe or USA. Estimated travelling time 30 to 40% of total time.
Compensation package will include fix salary plus variable. The total amount will be according to the experience that candidate would be bringing.