Sejasa.com is a service marketplace that connects people with service providers (photographers, cake makers, air-con service, interior designers, renovation contractors, etc.) that are recommended by the community. We're one of the largest service marketplace in SEA, with operations in Indonesia & Malaysia and funding by top tier Venture Capital.
We want to disrupt the way people look for local services and we'd like you to join the wild ride with us! You'll be joining as one of the early employees in a fast growing startup.
CUSTOMER CALL SUPERVISOR
jobsDB Ref. JID200003001631173
- Reviews performance against targets through periodic governance meetings. Report performance against plans. Provide approvals and guidance as needed for the appropriate improvement plans.
- Provide strong leadership and motivation to ensure achievement of performance objectives. Ensure accurate & timely execution of customer service contact center activities and productivity and quality standards are consistently achieved.
- Creates staff training and development plans to ensure customers receive professional and quality responses to requests, questions and to enhance employee retention.
- Supervises the effective utilization of staff. Monitors idle time within and across teams. Is responsible in ensuring collaborative teamwork is practiced and evident across the Center.
- Ensure that work standards (schedule adherence, average work times, etc) are being met according to the expectations set for the team